Privacy policy

Privacy Policy

Last updated: October 11, 2026

This Privacy Policy explains what personal data ByTrevory collects, why we collect it, how we collect it, who we share it with, how we keep it secure and how you can exercise your rights. ByTrevory is operated by RIZZI CORP LTD (company number 17528907), registered office: 182-184 High Street North, London, E6 2JA, United Kingdom.

1. What Information We Collect

Collected directly from you (at checkout, when creating an account or when contacting us):

  • Name, email address, delivery and billing address, phone number
  • Payment details (processed securely by our payment providers; we never store full card numbers)
  • Order history and any information you give our support team

Collected automatically (through cookies, pixels and analytics tools):

  • IP address, browser type and version, device and operating system
  • Pages visited, time on site, referring website, click and browsing behaviour
  • Approximate location, based on your IP address

2. Why We Collect It

  • To process, fulfil and deliver your orders
  • To communicate with you about your order and answer your enquiries
  • To send marketing emails, where you have opted in (you can unsubscribe at any time)
  • To operate, maintain and improve our website and products
  • To personalise advertising on platforms such as Google and Meta, and to measure how our campaigns perform
  • To detect and prevent fraud, abuse and security incidents
  • To comply with legal, tax and regulatory obligations

3. Legal Basis for Processing (UK and EU visitors)

  • Performance of a contract: to fulfil the orders you place with us
  • Consent: for marketing emails and non-essential cookies, which you can withdraw at any time
  • Legitimate interests: to improve our services, prevent fraud and run advertising
  • Legal obligation: to meet tax and accounting requirements

4. Who We Share Your Information With

  • Payment processors (card networks, Klarna) to process transactions securely
  • Shipping partners (UPS) to deliver your order
  • Analytics and advertising platforms (Google, Meta, TikTok) for personalised advertising and campaign measurement
  • IT and hosting providers (Shopify) who power our store

We do not sell your personal data. Where data is transferred outside your country of residence, we make sure appropriate safeguards are in place.

5. Cookies and Tracking Technologies

  • Essential cookies (always active): keep your cart working, enable secure checkout and prevent fraud
  • Functional cookies: remember your language and currency preferences
  • Analytics cookies: measure traffic and site usage (for example Google Analytics)
  • Advertising cookies: used by Google, Meta and TikTok to show relevant ads and measure campaigns, including remarketing on other websites

You can manage your cookie preferences through our cookie banner or your browser settings. Disabling essential cookies may stop checkout from working.

6. Data Retention
We keep personal data only as long as needed for the purposes above. Order and tax records are usually kept for 6–7 years, as required by UK law.

7. Your Rights
UK and EU (UK GDPR / GDPR): you can access, correct or delete your personal data, object to or restrict certain processing, request a portable copy and withdraw consent at any time. You can also complain to your local data protection authority (in the UK, the Information Commissioner's Office, ico.org.uk).
California (CCPA): you can ask what personal information we collect, request its deletion and opt out of its sale or sharing. ByTrevory does not sell personal information. You can also use our Your Privacy Choices page.

To exercise any of these rights, email support@thetrevory.com.

8. Data Security
We use industry-standard security measures, including SSL encryption across our website and checkout, to protect your personal data. No method of transmission over the internet is 100% secure.

9. Children's Privacy
Our website is not directed at children under 16, and we do not knowingly collect their personal data.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Company Information

  • Store name: ByTrevory
  • Operated by: RIZZI CORP LTD
  • Company number: 17528907 (registered in England and Wales)
  • Registered office: 182-184 High Street North, London, E6 2JA, United Kingdom
  • Email: support@thetrevory.com
  • WhatsApp: +44 7400 285331 (messages only)
  • Customer service hours: Monday to Friday, 9 AM – 6 PM (London time)
  • Response time: within 24 hours on business days